DONNAPLAY SAFE

Learn about the “DONNAPLAY SAFE” charge and why it is showing on your credit card statement.

What is this charge for?

This is a charge related to a subscription fee or a charge for a specific movie or TV show rental from DonnaPlay, which is a subscription-based digital content provider that offers access to a large library of movies, TV shows, and other media content.

Users can access the content through their website, and they offer a range of genres and categories, including action, comedy, drama, horror, romance, and more. To access DonnaPlay’s content, users must first sign up for a subscription, which can be done on their website. Once a user has subscribed, they can log in to their account and start browsing and streaming the available content. The service is designed to be user-friendly and offers a simple interface for finding and watching content.

How to determine whether a credit charge is fraudulent or unauthorised?

  1. Merchant
  • Is the merchant’s name familiar to you, or does it look different from what you expect?
  • Does the type of product or service align with what you usually purchase?
  • Are there any complaints or fraud reports associated with the merchant?
  1. Amount
  • Does the amount match what you remember spending, or is it significantly higher or lower?
  •  Is it a duplicate charge?
  1. Date of occurrence
  • Does the date of the charge align with any known transactions?
  1. Potential recurring charge
  • Was this charge expected as part of a subscription or regular payment?
  1. Authorised transaction
  • Did you consciously make a purchase or subscribe to a service associated with this charge?
  1. Unauthorised charges
  • Have you provided your credit card details to anyone or any service that could lead to unauthorised charges?
  • Could someone else on your account have made the charge without your knowledge?

If you’re unfamiliar with the merchant and the transaction, it is likely a fraud or unauthorised transaction.

What should I do if I suspect fraud?

  1. Take note of the unfamiliar transaction, including the merchant’s name, the amount, and the date. Then gather documentation such as receipts, transaction confirmations or any correspondence related to the transaction in question.
  2. Call your bank or credit card company immediately to notify them of the suspected fraudulent charge. Ask them for a specific procedure for disputing the charge and request a fraud investigation.
  3. Secure your account by updating your online banking passwords, setting up alerts for new transactions, or freezing your credit.
  4. Check the status of your dispute and ask for written confirmation of the outcome.

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